FAQ

Delivery

What are your delivery times

We ship your parcel as fast as possible via our special flying Wombats service so expect to receive it in under one working week (standard post service). See our table here for more details per country. We cannot be held responsible for any local post service disruption.

Can I track my order?

We sadly don't offer a tracked delivery yet. However, if you don't receive your parcel within the said delivery time, we can decide to ship you another copy of your product(s). See "What happens when my order gets lost?".

What happens when my order gets lost?

If you still haven't seen anything in your mail box after an extra 10 working days wait, we will ship you another copy of your product. We won't be that nice if the parcel was lost due to customer's mistakes in filling out the "Shipping adress" field.

Where do you ship to?

In theory, we deliver through all of Europe via postal services but we only guarantee shipments for the following destinations : France, Germany, the U.K, Belgium, The Netherlands, Austria & Switzerland.

How can i check my order status?

We send you notification emails on a regular basis like for shipment confirmation for example.

What about customs and import duties ?

In case you live outside the Schengen Zone, you bear all occuring costs that may apply when going through customs.

Order issues & returns

I've ordered several items but some are missing, what happened?

If you haven't received all items, please accept our sincere apologies. We do have 2 possibilites if this happens. You can either chose to be fully refunded the price of the product or have your product be reproduced with a high-priority status.

Is Flip7 100% guaranteed satisfaction?

It is! In case you received damaged or messed-up products, do send us 2-3 pictures of the problem. We will fully refund you if the problem was caused by our team. Please note that we can't be held reponsible for damages/problems caused during delivery or caused by customer's mistakes during the design of the product on the website.

I'm not happy about my order, what happens now?

If your order doesn't match your expectations, we will send you another product or fully refund you if something went wrong during your product's production and we are responsible for it. Send us 2-3 pictures to establish our responsability in that case. Please note that we can't be held reponsible for damages/problems caused during delivery or caused by customer's mistakes during the design of the product on the website.

How do i return my product ?

If you wish to return your product, please send it the following adress : Flip7, Reichenbergerstr. 61 10999 Berlin, Germany. Flip7 doesn't support the shipping costs.

Payment & Prices

How can i pay for my order?

We accept Visa, Mastercard, Maestro, and PayPal through our safe and secure payment provider. Your payment information is never stored onto our servers but transits directly through our payment provider via a safe PCI & SSL protocol. Even Steven Seagal can't compete !

How much does a flipbook cost?

We have 2 sizes : the small flipbook costs £9.90 et the big one £14.90. We charge £3 per parcel for delivery. Delivery is for free from £30 order value.

Do i get a discount if i order more than one?

The shopping cart will automatically apply a 15% discount when ordering more than 3 flipbooks at a time.

Do you do bulk orders?

If we are so much amigos that you want to order for the whole familia, your co-workas or for an event, get in touch with us so we can craft you a friendly price.

Technical issues

I have inserted the URL to my video/GIF but nothing happens

Don't panic. Try to check a few things before reaching us : nn - Is the URL you used pointing to a page on a video platform ? - Is that video platform supported by our online tool ? (see list here) - If a GIF : Does the URL point to the actual GIF file and not the page where it's hosted ? - Are you a sea otter ? If you dismissed all those options, try again after deleting cache and cookies, or with another browser. Get in touch with us if nothing really works.

I don't get past the loading screen on the tool

In case the tool doesn't load properly, make the following checks: - If you internet access fast enough? - Clear your cache & cookies, then start again. - Try with another browser. If those suggestions didn't work, drop us a line so we can help you.

My video is longer than 15 seconds, what should i do?

You can use free online editing services to make your video shorter. We recommend Online Video Cutter which will enable you to cut your video to the desired duration in a few clics.

I picked a video file from my hard-drive and nothing happens?

Don't panic. Try to check a few things before reaching us : - Is the file a supported format ? (avi, mp4, flv, mkv, mov, mpeg, 3gp, wmv, divx, xvid, H261, H263) - Is the file larger than 100 MB - Is your internet connection active ? - Are you a cat ? If you dismissed all those options, try again after deleting cache and cookies, or with another browser. Get in touch with us if nothing really works.

I haven't received any confirmation emails from you, what now?

We send a confirmation email as soon as we have received payment for your order. If you still don't see anything after 10min, check your SPAM folder and get in touch with us if you don't find anything there.

I made a mistake with my order, can i cancel it?

It's possible to cancel your order at any time before it goes into production. It is possible to change the delivery adress until we ship it from our location. We can't be held responsible for wrongful delivery adress information or bad design provided by the customer.

Others

Do you share my movies/GIFs with other parties?

Negative. We get enticing offers from the CIA once in a while but we have everything stored in our european based servers and we share nothing. Nada. Once your files have been processed to generate a print file, they are erased forever. RIP.

What kind of content can i put on my flipbook?

Your job is to make sure that you have the right to use the content you put on your flipbook. We can't be held responsible for any copyright breach. We do not censor what's being put onto our flipbooks but hold the right to cancel any order that might use illegal content such a pedo-pornography, racism, etc.nn In that case, the customer is fully refunded.

I want more details about your flipbooks like measurement, paper etc.

Are you also papyrusophile ? We use high-quality soft touch 120g paper for our pages and 250g for the cover. We use non-toxic glue to attach the cover and pages together. A fat chunk of love comes on top and Hugh Jackman blesses each one of them personally.
 Flipbook sizes

Are you a dog's person?

Yes.

Did Han Solo shoot first?

Obviously.

Who is behind Flip7 ?

How do i flippin' flip a flipbook?

Pas comme ca.nComme ca.